Shipping policy

Shipping Within the United States

EZO Guitars ships to addresses within the United States only. We do not offer international shipping at this time.

Shipping Options and Costs

Available shipping options and charges are shown at checkout before you complete your purchase. Availability depends on your delivery address and the items in your order.

Processing and Delivery

Order preparation and carrier transit are separate parts of the shipping process. Any delivery estimates shown with your order are estimates, not guaranteed arrival dates. If you need an item by a specific date, please contact us before ordering to confirm availability and shipping options.

Shipping Address

Please check your shipping address carefully before placing your order. If you need to correct an address, email us as soon as possible with your order number. Address changes may not be possible after an order has shipped.

Delayed, Missing, or Damaged Shipments

If your shipment is delayed, appears lost, or arrives damaged, contact us at mike@project47labs.com with your order number so we can help. For damaged shipments, please keep the packaging and include photos if possible to help us investigate.

Returns

We accept returns within 30 days of delivery with no return shipping, restocking, or return processing fees. Please contact us before sending an item back so we can provide a prepaid return label and instructions. See our Return and Refund Policy for details.

Contact Us

For shipping questions, email EZO Guitars at mike@project47labs.com.